Empathy and compassion are generally considered founding principles within the whole area of Emotional Intelligence and Psychological Safety, which are redefining the approach to leadership that de-emphasizes technical skills and amplifies the so-called “soft skills.”
Alex Vincent, Ph.D., SVP, Global Teams Solutions
Your employees have been working at home for months, wrestling with wonky VPNs and navigating crowded home offices and bored children. While some have thrived in the new world of virtual work, others have struggled. With the pandemic still crippling the global economy and social justice protests shaking the foundation of our society, uncertainty is the order of the day.
In an environment like that, it’s not unusual for leaders to feel somewhat confounded about how to treat the people they lead. How do you keep your people motivated, engaged and focus on the business strategy while also acknowledging that many of them will be suffering under the strain of these current challenges?